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Utility Connect supplies wireless data communication through its network which is highly suited for but not limited to socially important machine-to-machine applications of public and semipublic parties. Utility Connect is a joint venture by Alliander and Stedin.

Latest NewsDigitisationStable and reliableData communication control
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Utility Connect obtains license for 450 MHz band until 2050

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https://www.utilityconnect.nl/wp-content/uploads/2015/02/Logo_RGB-300x72.jpg 0 0 Robert van Zanten https://www.utilityconnect.nl/wp-content/uploads/2015/02/Logo_RGB-300x72.jpg Robert van Zanten2024-04-12 09:18:382024-04-12 09:18:38Utility Connect obtains license for 450 MHz band until 2050

Thanks to the rise of ICT, new digital opportunities are rapidly emerging to manage public grids. “This enables grid operators to detect faults more quickly or even prevent them. They can also make more targeted investments in power grids as they possess more data about the operation of their grids”, explains Arjan Olde Damink, director of Utility Connect.

Over the coming years, digitisation will play a major role in power grids. “By installing smart meters, sensors and remote-control switches that communicate via Utility Connect’s wireless network, they will be able to respond quickly and at an acceptable cost to radical changes in energy supplies. Stable and secure data communication is a prerequisite in this respect.”

The CDMA network is stable and reliable, not sensitive to overload during events and was specifically designed for machine-to-machine communication. This means essential network components are implemented redundant, and it is equipped with a back-up for its own power supply. Because of its high-quality level the network is extremely suitable for business-critical processes of vital infrastructure, such as gas and electricity grids. The CDMA data communication network means that grid operators are not reliant on third parties for their data communication.

More than 3 million smart meters in consumer homes, wireless sensors, switches and control devices in the power grids already communicate via the data communication network of Utility Connect. Use of the CDMA network will increase over the next few years. Millions of smart meters have been supplied to clients, which communicate via the wireless network. With support of the network, grid operators – power, as well as utilities and parties with critical infrastructures – have more control of data communication for managing their vital infrastructure.

About us

Utility Connect supplies secure, reliable and closed wireless data communication connections to closed user groups.

More about us

Our network

More than 3 million devices are active in our network as of December 2023. Visit the ‘Our network’ page for more information about our network.

Discover our network

Our clients

Liander, Stedin and Westland Infra Netbeheer use the Utility Connect network for different applications.

Our clients

Our locations

We have approximately 155 base stations spread throughout the Netherlands. The ‘Our locations’ page provides more information about them.

Our locations

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© 2024 Utility Connect | privacy statement
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Privacy statement Utility Connect

Utility Connect privacy statement

Utility Connect takes your privacy very seriously. Whenever we process your personal data, we do so in compliance with the General Data Protection Regulation and the Dutch legislation implementing this EU regulation in the Netherlands. Read on to find out how.

What Utility Connect does

Utility Connect provides wireless data communications over its network, which is particularly suitable for (but not limited to) machine-to-machine applications of essential public and semi-public services. Utility Connect is a joint venture of Alliander and Stedin.

 

When we process your personal data

Utility Connect processes your personal data if:

  • you are a customer and request information as a customer;
  • you visit our website;
  • you are a supplier to Utility Connect;
  • you register as a visitor at one of our sites;
  • you are a landlord or represent one;
  • you otherwise collaborate with us, and we will use your personal data to be able to contact you.

 

Data processing purposes

To record contact details to be able to enter into and perform contracts and other forms of collaboration. These contact details are used for the following purposes:

- contact on outages;

- regular maintenance on our sites;

- to notify you of changes;

- projects;

- invoicing;

- quote requests;

- site acquisition;

- landlord satisfaction survey;

- network optimisation*.

 

Data categories

Utility Connect processes different categories of personal data. The processing of personal data is always tied to a specific purpose.

Category Purpose
Name, address and contact details Utility Connect processes name, address and contact details:

-        to enter into and perform contracts;

-        for correspondence purposes;

-        for visitor administration at our sites;

-        for access to our sites and site security.
Examples of this category of personal data are name, address, email and telephone number.

Contractual and financial details To perform contracts for services and/or products and associated invoicing and crediting.

Examples include international bank account number (IBAN), (trade) name and VAT registration number.

 

Retention periods

Depending on the nature of the data, different retention periods apply. Wherever data is subject to a statutory retention period, Utility Connect shall abide by it. Utility Connect’s privacy policy specifies all other retention periods.

 

Data processors

Utility Connect may engage a third party to provide a certain service that includes this third party having access to or processing your personal data. Such third parties are then considered to be the processor of your personal data. They will only be allowed to process the personal data for the purpose we have specified. Utility Connect has taken all the required contractual and organisational measures to ensure that these third parties process the personal data solely for the agreed purposes. Utility Connect engages the following parties as processor:

  • Contractors involved in providing our network services on our behalf. Contact details will be shared with these parties only if necessitated by an outage, preventive/regular maintenance, or another situation, so that the contractor can contact you promptly.
  • Our IT service provider that provides the applications and infrastructure used for personal data storage. This party has access to your personal data on account of their duty to manage these systems, but they are not authorised to use your personal data.

Consent

Utility Connect processes your personal data solely based on the lawful bases for processing specified in the GDPR. This means that Utility Connect processes personal data solely for the performance of contracts and based on consent given. If we process personal data based on your consent, you always have the right to withdraw your consent.

 

Protection of your data

When it comes to protecting personal data, Utility Connect has taken appropriate technical and organisational measures. We have set up our infrastructure and procedures in a way that enables us to ensure optimum protection of your personal data. The measures taken are aligned with the nature of the data and what is technically possible and feasible. We keep records of all personal data processing operations.

Access to your data

Only employees who need access to your data for the performance of their job will have access to your data. Which of our employees are granted access to your data is laid down in authorisations and user profiles. On a periodic basis and at least once a year, we evaluate these authorisations and user profiles and update them as necessary.

Transmission of personal data over Utility Connect’s telecommunications networks

You are personally responsible for privacy measures around personal data that you send over Utility Connect’s telecommunications networks. Utility Connect cannot access data you send and does not store this data. If you have specific information security requirements for the telecommunications services you use, please get in touch with your contact at Utility Connect.

Transfer outside the European Union

Utility Connect processes your personal data within the European Union (EU). If necessary, Utility Connect may engage a processor based outside the EU to process personal data. This will always be done in accordance with the relevant rules set by the EU. Whenever we transfer personal data outside the EU, we always use the EU Standard Contractual Clauses. The level of privacy protection is then comparable to if the data were processed in the EU.

Data subject rights

If we process your personal data, the GDPR gives you the right to ask us for access to your personal data. You may also ask us to rectify, complete or delete your personal data, or object to the processing or have the processing restricted. And finally, you can request that we transfer any personal data we have on file for you to you or to an organisation of your choosing. To the extent that this is possible within the legal frameworks, and to the extent that personal data is indeed processed, we will grant your requests.

If you have any questions about privacy, please contact your regular contact at Utility Connect or send an email to info@utilityconnect.nl.

 

Complaints

If you have any complaints about how to exercise your rights or if you suspect that your personal data has been processed unlawfully by Utility Connect or one of its processors, please contact Utility Connect’s Privacy Officer.

 

If you are unable to work it out with the Privacy Officer, you can contact the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

 

Changes to the privacy statement

Although the main elements of the privacy statement will remain unchanged, we reserve the right to make changes to this privacy statement, always in compliance with privacy legislation. We therefore recommend that you check it now and again to stay up to date with our privacy policy.

Copyright April 2020 Utility Connect B.V.

 

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